If you have problems using Reptile Scan, please contact us by sending an e-mail to

In order for us to provide the best support, please make sure you include the following:

  • A detailed description of what the problem is, and how to reproduce it (if it is a system error it is much easier to fix if we can try it ourselves).
  • Your account e-mail address.
  • Whether you use the app on iOS or Android (including version numbers).
  • What browser and operating system you use for the web console (including version numbers).
  • If possbile, please include screenshots showing the problem.